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2009年09 期
| 标题 |
| 集成灰色关联与TOPSIS法的第三方物流客户满意度研究(27 卷) |
| 英文标题 |
| Customer Satisfaction Research on the Third Party Logistics with Integrated Gray Correlation and TOPSIS |
| 摘要 |
| 第三方物流业客户满意度与一般服务业客户满意度的评价有较大的区别，其评价指标体系也存在着很大的差别。基于此种差异，建立TPL客户满意评价指标体系，利用集成灰色关联与TOPSIS法来评价第三方物流客户满意度，使评价结果更可信。 |
| 作者 |
| 新闻作者:李红亮，蒋惠园，江 婷 |
| 关键字 |
