|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
2008年12 期
| 标题 |
| 基于模糊综合评价的铁路客运服务质量研究(30 卷) |
| 英文标题 |
| Study on Railway Passenger Transport Service Quality Based on Fuzzy and Comprehensive Evaluation |
| 摘要 |
| 从旅客需求的角度出发，通过分析铁路客运服务质量的影响因素，确定客运服务质量的评价指标体系，并将因素集分为两个层次，采用模糊综合评价的方法，建立二级模糊综合评价模型。结合成都北站旅客调查问卷结果，对车站的客运服务质量进行综合评价，为提高铁路客运服务质量提供 |
| 作者 |
| 新闻作者:郭倩倩，李成兵，都国报 |
| 关键字 |
